Terms & Conditions
The staff of Beaumont Veterinary Centre consists of professionally qualified veterinary surgeons, nurses and administrators. In addition, the practice provides formal training opportunities for nurses, veterinary students and school students. All staff are committed to Continuing Professional Development to enhance their skills and improve the quality of care of their patients.
Services and Goods
Beaumont Veterinary Centre provides services and goods for which a fee, which is subject to VAT, is charged. Fee levels are determined by the time spent on each case and examples of current fees are available from the staff. Services include professional opinion, in-clinic diagnostics, certification, surgery and medical care/ treatment. Goods include prescription medication and other products to improve the care of your pet. Estimates of costs and private prescriptions can be provided. Please bear in mind that any estimate can only be approximate because a pet’s illness may not follow a conventional course.
Charging and Payment
Once an owner has requested the opinion of a member of the professional staff a fee may be charged. Beaumont Veterinary Centre holds consent to treatment as informed and authorized by the owners once they have read and signed a consent form. Reports, clinical notes, radiographs or any images resulting from examinations or procedures remain the property of Beaumont Veterinary Centre. Payment for services and goods is at the time of provision of these and can be made by: Cash Cheque with current Banker card Credit/Debit card – all major cards except American Express If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. The owner or agent consenting to treatment of the patient must pay for all goods and services provided. This person must be over 18 years.
Should an outstanding amount remain unpaid within 7 days, a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. After due notice, outstanding debts will be referred to our Debt Collecting Agency and further charges will be levied in respect of costs incurred in collecting the debt: such as production of reports, correspondence, attendance at court, phone calls etc. Any Cheque returned to by our bank as unpaid, any Credit card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original debt being restored to the original sum with additional charges in respect of bank charges, administrative costs and interest on the principal sum.
All information relating to both client and patient is held in confidence and in line with the provisions of the Data Protection Act(s) (DPA) and will not be disclosed except under the following circumstances:
- Where a client provides a confirmed request. This will be done according to DPA procedure and charged as detailed in the DPA;
- Where another vet requests this in order to continue the patient’s care;
- To a court or agent of the practice as part of a legal process.
Beaumont Veterinary Centre strongly supports the principle of insuring your pet against unexpected illness or injury. We are happy to provide general information regarding insurance as defined by current FSA rules but clients should be aware that: Beaumont Veterinary Centre does not have detailed knowledge of the basis, terms and conditions of provision of insurance by individual insurers. Clients must therefore take care to understand these clearly by discussion as required with their chosen insurer. It is the client’s responsibility to settle our account and then reclaim the fees from the chosen insurer. The practice complies with RCVS guidelines with regard to completing claim forms. Any disputes arising from slow settlement of claims should be expressly directed to the client’s chosen insurer. In any matter where an insurance company requests information in respect of claims settlement, the practice reserves the right to charge the client accordingly and on each occasion.
The practice may recommend the use of external agencies e.g. diagnostic labs, second opinion and referral centres. Disbursements made by the practice on behalf of clients to cover the charges made by these agencies will be detailed on the client invoice. Professional opinion including reporting, interpretation and variation of treatment based on these reports will be charged as a separate fee. In house diagnostic procedures are performed on the basis of payment for professional opinion including reporting, interpretation and variation of treatment based on these results.
Outside normal working hours as published, the practice provides an emergency service in line with Royal College of Veterinary Surgeons guidelines. Additional fees are chargeable for this exceptional service and estimates can be given at the time of contact.
Staff are required at all times to work in such a manner as to ensure their own, their colleagues and clients safety and freedom from hazard, threat or injury. In order to comply with this, they may make recommendations for the location of examination and treatment, patient restraint and owner conduct. The staff will always consider patient welfare at these times and make a professional judgement as to appropriate action under the prevailing circumstances.
Complaints and Standards
We hope you never have recourse to complain about the standards of service from Beaumont Veterinary Centre. However, if you feel there is something you wish to complain about, please direct your comments in writing to the Partners.