Opening Hours

The practice is open for advice and inquiries, collection of prescription medicines, pet food purchases, worming and flea treatments or to make an appointment during the following hours:

  • Monday to Friday: 8.30am to 6.30 pm
  • Saturday: 9.00am to 12.30pm

Consultations are by appointment and are generally held between the following times:

  • Monday to Friday: 9.30am to 11.00am & 2.00pm to 4.00pm & 5.00pm to 6.30pm
  • Saturday: 10.00am to 12.00pm

Emergency cases will always be seen as a matter of priority but it would assist us greatly if you can telephone before arriving.

emergencyEmergency Service  01392 460300

We are proud to operate our own 24hr emergency service for our clients. It is staffed only by our vets and nurses at our own surgery where full clinical notes and emergency facilities are available. We do not ask you to travel your sick pet to another practice for emergency treatment.

Repeat Prescriptions and Duty of Care

Many drugs prescribed by a veterinary surgeon can only be supplied if your pet is under our care. There is a legal requirement that such care is current and demonstrable. For most conditions, this means it will be necessary for the vet to examine the patient immediately prior to prescribing a drug for the first time In the event of extended treatment, a repeat prescription may be necessary. We ask that you give us at least 24 hours notice so that we can ensure the correct drugs are available. Cases receiving extended medication will have to be regularly assessed at least every 6 months, though the interval between assessments will depend on the condition being treated, the treatment being used and clinical progress. A professional fee will be charged for these assessments.

Certain prescription flea and worm treatments may be prescribed providing we have seen your pet in the last 12 months for its annual health check/ vaccination. If we have not seen your pet within the last 12 months it will not be possible to prescribe these products but we will be happy to carry out a free consultation with a vet so these products may be supplied. Alternatively, our specially trained dispensing nurse (Nurse SQP) will be able to prescribe suitable alternatives.

Home Visits

Although we are happy to carry out home visits, the vast majority of cases are better treated at the surgery where full support facilities and staff are available. If you have difficulty bringing your pet to the surgery, please contact our receptionists who will be pleased to supply the telephone numbers of local taxi services willing to carry pets. However, we do appreciate that there are some circumstances where home visits are preferable and always try to accommodate requests for home visits. Please note that a home visit attracts a significant extra fee than consultation at the surgery. Furthermore, the costs of home visits are almost always excluded by insurers.

Nurse Clinics

Our trained nurses provide advice on all aspects of the preventative health care_ROB8568-01 previously detailed. They provide specific free clinics for:

  • Weight Control (we have won national awards for our weight clinic)
  • Puppy Development
  • Dental Care
  • Behaviour problems

They also provide a Senior Pet Health Scheme in conjunction with the Veterinary Surgeons which covers all aspects of health care (including vaccinations) for a modest monthly fee. Membership of the programme also entitles clients to other discounts.

Operations

Operations take place Monday to Friday with admissions between 8.30 and 9.00am. Pets are normally admitted through our separate In Patients entrance. Most patients are able to go home the same day. We offer pre-anaesthetic blood testing to help minimize the risks associated with anaesthesia and surgery. We place great emphasis on using appropriate drugs to control pain. We monitor all patients very closely during anaesthesia and recovery using sophisticated electronic equipment in nearly all cases.